Write to a person.
No form, no ticket number, no queue that swallows your message. Pick the address that fits and you get a reply you can reply to.
Product support
Something is not working, or you cannot get it to do what the page said it would. Include what you were doing and what happened instead.
[email protected]Plans, teams and questionnaires
Pricing for a team, an invoice question, or a vendor questionnaire you need completed. We fill them in against your plan and your deployment.
[email protected]Security
A vulnerability, or something that looks like one. Tell us what you found and how to reproduce it. We answer these first, and we do not need you to be sure.
[email protected]Privacy
Questions about the privacy policy, or about what a particular feature does with your data.
[email protected]Legal
Terms, licensing, and anything about the contract behind the product or your subscription.
[email protected]Data protection
GDPR requests and anything for the data protection officer. Apilium Technologies OU is established in the EU, so this route is a real one.
[email protected]What we cannot do, however much we would like to
We cannot recover your notes, reset your encryption, or read anything in your vault. That is the whole design: the data is on your machine and the keys are yours, and there is no copy on our side to fall back on. Keep a backup of the vault folder. It is plain Markdown files, so any backup tool works.
Altretta is made by Apilium Technologies OU, Tallinn, Estonia.